Terms & Conditions

This website (www.CairnDiamonds.com) belongs to Cairn Diamonds. Cairn Diamonds is a registered company with the registration number 14959071 (England and Wales).

Cairn Diamonds will be referred to as “Cairn Diamonds”, “us”, “our” or “we” or “The House Of Cairn” throughout these terms and conditions, and linked policies. Users of this website will be referred to as “you” or the “user”. The website will be referred to as “website” or “Site”.

To find out more about the House of Cairn, please visit our FAQ page.

By using this website means you are agreeing to accept our terms and conditions of use and our other terms and conditions including our: Sales and Refunds policy, Privacy Policy and Cookie Policy. They all apply to the website www.cairndiamonds.com, its contents and products.

You can Contact us by contacting our customer services team at: clientservices@cairndiamonds.com

Contacting you. If we need to contact you, we will do so using the contact number, email or postal address you have provided to us in your order or that we hold for you.

Our Site is available for your own personal, non-commercial use only. We will try to make sure that the website is always available however this is not always possible, and we are not liable if the website is unavailable.

If you choose to set up an account with us you must agree that any login details such as your username, password, user identification code, and any other account details and any part of our security procedures, are kept confidential and not disclosed to a third party.

We reserve the right to modify this Site at any time, for example updating information and making changes and improvements but we have no obligation to update the information on the Site.

We may change or update these Terms and conditions at any time, including changing company documents and policies, without notice to you, therefore you should check these pages each time you visit this website. Your continued use of the website and Cairn Diamonds after any changes will be considered as acceptance of the changes. Any changes made will have immediate effect.

These Terms and conditions are effective and binding from the time of posting.

We cannot represent that our Site will be error free or free from defects, bugs or viruses or be compatible with other software or hardware and you should take your own precautions in this respect. We will not be liable for any loss or damage caused by a distributed denial of service attack, viruses or other technologically harmful material that may affect your computer equipment, data, computer programs, or proprietary material due to your use of our Site.

You shall not use the Site in any way that will damage it or interrupt its provision. You shall not take any action to knowingly introduce any malware, such as virus, trojan, spyware, program or computer code, web spiders, price scaping, or web crawling technology which is technologically harmful or malicious including anything that is designed to adversely affect the operation of the Site or any computer software or hardware. You must not us our Site to receive, transmit, harvest data, send, download or upload any material or spam which does not comply with our content standards. You must agree you will not use the site to damage, overburden, disable or impair our Site or anyone else’s enjoyment of the site.

You may not interfere with or disrupt any network or Site connected to Cairn Diamonds or gain unauthorised access to our servers, computer equipment, database, or other computer systems, services, or to this Site or any equipment, software or network owned or used by a third party in connection with our site. You must not circumvent, decrypt, reverse engineer, or otherwise alter or interfere with our Site and its contents, nor encourage or support someone else’s attempt.

You may not use the Site for any purpose which is fraudulent or unlawful or that has a fraudulent or unlawful effect.

If a breach of these Terms has occurred according to our discretion, or any applicable law, your right to use the Site will terminate immediately and we may take such action as we deem appropriate. This may include legal proceedings against you for reimbursement of all costs resulting from the breach (including all legal and administrative costs), on an indemnity basis or further action as deemed appropriate. We exclude liability for actions taken in response to breaches of these Terms.

We will of course make every effort to avoid errors but if they do occur, we will not honour inaccurate or erroneous prices. We are not responsible if information made available on this Site is not current, complete or accurate. Information, articles, commentary and other materials posted on this Site are for general information only. It is not intended to amount to advice on which reliance is made. We disclaim all liability and responsibility arising out of any reliance placed on our content.

We are the owner of all intellectual property rights on Our Site including all materials, data, visuals, the design of our site. You may not copy, republish, download, distribute, modify, display, reproduce, transmit, create derivative works from, sell, license or otherwise use the website content without our written permission. You may not use our logos or trademarks or propriety images.

You may not use any part or content of our site for commercial purposes without obtaining a licence from us for you to do so.

Under no circumstances shall Cairn Diamonds Ltd be liable for any indirect, special, incidental or consequential damages of any kind, regardless of the form of action, whether in contract tort (including negligence) strict product liability or otherwise, even if we have been advised of the possibility of such damages.

Nothing in these Terms excludes or limits our liability for any matter in respect of which we are not permitted to limit our liability under law.

We provide our site for domestic and private use. You agree not to use our site for any commercial or business purposes and our liability to you shall not in any circumstances including without limitation, any business or economic losses that you may incur, loss of profits, loss of revenue, loss of contracts, loss of goodwill, loss of reputation, business interruption, loss of business, loss of data or loss of opportunity or any special or indirect losses suffered or incurred by you arising out of or in connection with these Terms and conditions or as a result of using our Site.

Nothing in these T&Cs is intended to limit any statutory rights that you have as a consumer under applicable law to the extent that such rights cannot be limited under applicable law.

Please see our Terms of Sale and Refund Policy and for further limitations and exclusions concerning products.

We will only use your personal information as set out in our Privacy Policy.

Where allowed by law, you agree to indemnify us and our agents and officers, directors and employees harmless from any claims, liability, damages, costs and expenses, includingreasonable legal fees, arising out of any breach of these T&Cs by you or by any other person accessing the Site using your account and/or your personal information.

We reserve the right to assume the exclusive defence and control of any matter subject to indemnification by you, and in such case you agree to cooperate with our defence of such claim.

You agree that you are solely responsible for all costs and expenses you may incur in relation to your use of our Site.

We may assign or transfer our rights and obligations to a third party at our discretion. We will notify you if this happens

These Terms are between you and us. No third party shall be entitled to enforce any of these Terms, whether under the Contracts (Rights of Third Parties ) Act 1999 or any applicable local legislation. Neither of us will need to get the agreement of any other person in order to end the contract or make any changes to these T&Cs. If any provision of these T&Cs shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed to be severable and shall not affect the validity and enforceability of any of the remaining T&Cs.

Each of the paragraphs of these Terms operates separately. If any relevant authority or court decide that any of them are unlawful or invalid, you and we agree that the court should endeavour to give effect of the parties intentions as reflected in the relevant paragraph, and the remaining paragraphs will remain in full force and effect.

The existence, performance, formation and validity of all aspects whatsoever of these Terms and Conditions or any term in these Terms and conditions will be governed and construed in accordance with the law of England and Wales.

The English courts will have non-exclusive jurisdiction over any claim arising from, or related to a visit to our Site although we retain the right to bring proceedings against you for breach of these terms in your country of residence or any other relevant country.

If there is a dispute that we have been unable to resolve with you directly, EU resident customers can find more information about alternative dispute resolution via the European Online Dispute Resolution platform (https://ec.europa.eu/consumers/odr).

In some instances, Cairn Diamonds will include information from third parties on this website. We are not responsible for the accuracy, reliability, trustworthiness or any other factor of this information. This information may include (but is not limited to) pricing. To the fullest extent permitted by applicable law, Cairn Diamonds will not be held liable for third party content or information, which may include inaccuracies or errors.

 

You must have our prior written consent to link to our site, which we retain the right to grant or deny.

 

These terms and conditions and additional policies, as well as your use of this website, are according to and governed by English law. Any legal action arising from the misconduct of these terms and conditions or otherwise will be filed in English courts. By using this website, you consent to the exclusive jurisdiction of the courts of England over any legal proceeding, legal action or lawsuit arising from use of this website or Cairn Diamonds terms and conditions.

Cairn Diamonds will not, under any circumstance, be liable for any indirect, consequential or incidental damage of any kind.

 

As per the Digital Millennium Copyright Act (DMCA) and other applicable law, Cairn Diamonds has the right to terminate sessions or bar users at our sole discretion, when users infringe the outlined terms, conditions and policies.

 

Site Content

The website and all its related content and images, including but not limited to: the Cairn Diamonds logo, all designs, text, graphics, pictures, the look and feel of the site, information, data, software, video files and other files (collectively referred to as the ‘site materials’) are the proprietary property of Cairn Diamonds and are protected by trade dress, copyright, trademark laws and various other intellectual property rights and unfair competition laws.

Credit is given to materials originating from other sources when applicable.

Cookies

Please see our cookies policy.

Ordering and Payment Options

Any order placed with Cairn Diamonds, including via the website, over the telephone or in person, is subject to your acceptance of and compliance with these terms and conditions. Cairn Diamonds reserves the right to reject any order, at our sole discretion.

Cairn Diamonds accept payment via the following methods, and are able to reject payments that do not comply with the following list:

• VIA debit and credit cards

• MasterCard and Maestro

• Paylink

• Bank transfer

• Cash payments

 

Pricing

We aim to keep any information on this website as accurate as possible, but will not be held accountable for errors, typographical error, human error or error due to technical issues. In the event pricing information is incorrect or outdated, we reserve the right to change and correct such prices. In such instances, we will not honour sales based on the incorrect pricing. If a pricing error occurs you have no right to claim compensation or the item at a reduced items cost as a result of the error.

 

Data Protection and Information Supplied by You

In the course of its business, Cairn Diamonds needs to gather and use certain information about individuals. Our Privacy Policy describes how this personal data is collected, processed, transferred, handled and stored in order to meet the requirements of data protection law.

 

Our 14 Day Free Returns Policy starts to diminish after 40 days from completion of the order.

After this expires, you will no longer be entitled to a refund or exchange. All orders, unless otherwise agreed in writing, must be paid for in full within 40 days of completion. After 40 days, Cairn Diamonds will endeavor to contact you that your order is ready to collect and to take final payment; in instances where items remain unpaid, we will deem that the item is unwanted and it will be added to inventory, you will no longer be eligible for a refund or exchange.

VAT and the Retails Export Scheme

All prices displayed on our website, displayed in-store or quoted to you include Value Added Tax (VAT) calculated within the prices. Following changes to the Retails Export Scheme at the start of 2021, customers will no longer be able to reclaim the VAT added to their jewellery upon leaving the country.

 

Thank you for visiting our site.